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"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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First Alert Product Warranty



If your First Alert safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Consumer Affairs Department at 1-800-323-9005 for prior authorization in advance and they will direct you on what steps to follow.

If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:

a. Name and address
b. Model number and a photo of the burned unit
c. Copy of the fire department, insurance or police report

Send this information to:

First Alert/BRK Brands, Inc.
3901 Liberty Street Road
Aurora, IL 60504

Call Consumer Affairs at 800-323-9005 for more information.