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Semacon Product Warranty



This machine is warranted to be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. This machine has been factory tested prior to packaging at the Distribution Center and is warranted to be in satisfactory working order prior to shipment.

This warranty does not apply to the following conditions:

  • Damage as a result of misuse or abuse of the machine
  • Damage as a result of a foreign object or substance entering the machine
  • Damage as a result of tampering, alterations or unauthorized repair
  • Damage as a result of improper packaging by the customer prior to shipping
  • Damage resulting from shipment by the customer
  • Incompatibility due to changes in coin or currency size, shape or materials

OUT OF WARRANTY REPAIR

Following the warranty period, this machine may be returned for repair or preventative maintenance to the Semacon Service Center at the address listed below or your point of purchase. Please contact your distributor or Semacon to determine the correct location. The unit will be fully tested and the repair costs will be estimated and provided to you for approval. If the estimate is accepted, the machine will be repaired and shipped to you as quickly as possible, generally in 24-48 hours.

PLEASE REVIEW PACKAGING INSTRUCTIONS ON BACK CAREFULLY BEFORE SENDING MACHINE FOR REPAIRS

Ship machine to:

Semacon Business Machines, Inc.
Attn: Service Center
6625 Top Gun Street, Suite 107
San Diego, CA 92121
Tel: 858-638-0100

In the event of a warranty claim, the machine should be returned to the Semacon Service Center at the address listed below. Please contact Semacon prior to the return of the unit to get an RA number and arrange for pickup and shipment at Semacon’s expense. Semacon shall only be responsible for transportation costs for shipments in the continental U. S. and when the repairs are due to manufacturing defects. Do not return the unit to Semacon without an RA number.

PLEASE NOTE: IMPROPER PACKAGING OF PRODUCT RETURNS COULD RESULT IN VOIDING THE PRODUCT WARRANTY. PLEASE FOLLOW THE STEP -BY-STEP INSTRUCTIONS BELOW FOR PROPER PACKAGING BEFORE SHIPPING ANY ITEMS TO SEMACON OR YOUR DISTRIBUTOR. PLEASE RETAIN ALL ORIGINAL PACKING MATERIALS FOR USE WHEN RETURNING THE MACHINE FOR SERVICE.

PLEASE FOLLOW THESE PACKAGING GUIDELINES

STEP-BY-STEP INSTRUCTIONS

  1. Call Semacon Service Center or distributor and get RA number assigned
  2. Place machine in large plastic bag and tape shut
  3. Do not include power cord or other accessories
  4. Place machine in original molded foam blocks
  5. If molded foam blocks are unavailable, wrap machine in large bubble wrap 2-3 times, then rotate 90 degrees and wrap 2-3 times again, then tape bubble wrap securely
  6. Place machine in original corrugated cardboard box
  7. If original cardboard box is unavailable, use a box as snug as possible and add filler if necessary
  8. Include a written description of the problem you are having, contact information and RA number
  9. Tape box shut
  10. Place box inside second larger box with minimum of 2 inches of tightly packed foam peanuts or other appropriate cushioning material on all sides
  11. Tape box shut
  12. Write RA number on outside of box or on shipping label

Ship machine to:

Semacon Business Machines, Inc.
Attn: Service Center
6625 Top Gun Street, Suite 107
San Diego, CA 92121
Tel: 858-638-0100