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SPECIALS

Heartfelt Thanks...

"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Where Is My Order?

Tracking is automatically updated on your order and sent to the email address associated with the account as soon as it is available. Please only request tracking if you are handling the order but are not the email listed on the account OR it has been 3 - 5 business days since placing the order and you've heard no update. Thanks!
For most orders tracking will be available approximately 2 business days from the order date. Safes ship directly from the manufacturer and tracking for them is unavailable for approximately 7 business days from the order date. Please wait to submit your request until these time limits have passed and tracking is available. We will make every effort to respond to your request as soon as we have an update.

Please email poconfirm@factory-express.com rather than using the online form due to a current issue receiving form submissions!