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Heartfelt Thanks...

"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Verified Service Disabled Veteran Owned Small Business

Akiles Product Warranty

  1. Akiles equipment has a warranty of one year from date of purchase.

  2. All warranties are FOB Mira Loma, CA, unless otherwise agreed to.

  3. All warranties are against manufacturing defects only. These warranties do not cover damages due do improper use or mishandling of merchandise, including any extraordinary event leading to the damage, whether it is foreseeable or not.

  4. Damages incurred during transportation are not covered by our warranty policy. Akiles, however, will be more than willing to assist you with any transportation claim. It is your responsibility to inform carrier of any damage to merchandise upon delivery. This will help validate and expedite your claim.

    For shipments, Akiles will use your carrier of choice whenever possible. If one is not chosen by you, Akiles will use the best option. Akiles only works with well established, professional and reliable carriers.

  5. For equipment warranty claims received within 14 days of shipping date, Akiles at option will replace the unit for a new one, upon return of the defective equipment. If a replacement equipment is requested prior to the return of the defective equipment, a new invoice (cost of equipment plus freight) will be generated. A credit (for the 1st invoice plus ups ground charges) will be generated once the defective equipment is returned and if the claim is deemed to be valid. Akiles at option will cover UPS ground charges for the return of the defective machine.

  6. For equipment warranty claims received after 14 days of shipping date, Akiles will repair and return (via UPS ground) the equipment. No replacement of equipment will be accepted unless it is deemed by Akiles that it is not cost effective to repair the defective machine.

  7. It is customer’s responsibility to properly pack (preferable with its original packaging) and ship merchandise back for inspection and repair/replacement, as any damage incurred during its transportation will not be covered by our warranty policy.

  8. For all valid warranty repairs and/or replacements, Akiles will cover transportation expenses back to customer via UPS ground (no express deliveries)-for USA mainland shipments only.

  9. Akiles distributors may request parts for equipment under warranty Free Of Charge, if they prefer to do their own repairs.A serial number and invoice date must be provided. Akiles reserves the right to request the return of any defective part(s).