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"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Verified Service Disabled Veteran Owned Small Business

AMSEC Product Warranty


Service performed under AMSEC's Limited Warranty will be considered for approval only if the following procedures and policies are followed:

  1. A Warranty Authorization Number must be obtained from AMSEC BEFORE ANY SERVICE WORK IS PERFORMED. Authorization can be obtained by calling the AMSEC Service Department at 951-685-9680 between the hours of 7:30 a.m. and 4:30 p.m. Pacific Time, Monday through Friday. The serial number, description of the product and nature of the problem must be supplied to AMSEC to determine warranty status before an authorization number will be assigned. Issuance of the authorization number recognizes only the existence of a problem and does not constitute an admission of liability by AMSEC. Only approved service representatives will be authorized to perform warranty service.

  2. AMSEC will send a Warranty Service Report form (WSR) either by mail or with any required parts. This form must be filled out and returned with your invoice and defective parts before service charges can be considered for payment.

  3. AMSEC's warranty covers defects in workmanship and parts for one year (3 years on imported fire safes). Defective parts must be returned (not repaired unless instructed) to AMSEC. If parts are not returned, the warranty invoice will be denied. Do not invoice for parts. Defective parts will be replaced by AMSEC. State sales tax does not apply to warranty service work and will not be honored.

  4. Any service performed prior to issuance of a warranty authorization number will be subject to denial. PRICES SUBJECT TO CHANGE WITHOUT NOTICE. NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS.

  5. For complete details concerning AMSEC's product warranty please visit the product support section of our website at