Duplo Product Warranty



The following warranty is extended to an end user "purchaser" of Duplo equipment. Any warranty
extended by a Duplo dealer or reseller to the purchaser of Duplo equipment beyond these terms and
conditions is the sole responsibility of the dealer. All warranty claims need to be made according to the
"warranty guidelines."

1-YEAR / 90-DAY WARRANTY
 Bursters/Decollators, Tabletop Folders, Folder/Inserters, Tabletop Collators, Corner Staplers, Cut Sheet Cutters, Bar Code Readers, DB-250, DB-280 DC-535, DC-545HCEX, DC-645, DC-615, DC-445, DC-F1, DC-SC1, DC-CC1, DC-ST1, DC-ST2, 433PB, DBM-80H, DBM-80X, DBM-80HT, DBM-80XT, DBM-120, DBM-120S/S, DBM-120T, DFC-12, DFC-120, DFC-80, DBM-400P, DBM-500P, EX-2000, K-Binder, DSF-2000, DT-900, AF900, UJ-500AS and all other Duplo equipment unless specifically covered under one ofthe other warranties.

Duplo warrants its products, when shipped in new condition and in its original packaging, against defects in material and workmanship. The warranty is effective from the date of dealer invoice or from the date the machine is installed at the user’s location provided the warranty card is returned to Duplo’s corporate office within 30 days of purchase.

  • 1 year on mechanical parts
  • 90 days on electrical parts
  • 90 days on stapler head parts (Not the complete stapler unit, parts only)
  • All consumable parts are excluded (such as feed rubber rollers, slitters, blades, conveyor belts and all other parts made of rubber or plastic, etc.)
  • Product(s) operation hours based on single shift: 8 hours 5 days a week

Duplo's obligation under this warranty is expressly limited to the repair or replacement (at Duplo's
election), of any defective part, provided there was no abuse, accident or neglect, which are brought to
Duplo's attention by written notice and which are proved to be defective upon inspection by Duplo. All
parts are shipped FOB Santa Ana, CA. Duplo's liability shall be limited to the stated selling price of such parts from Duplo to the dealer and returned to Duplo, freight prepaid.

Duplo should not be responsible for incidental or consequential damages such as loss of work time,
materials, and user inconvenience. This warranty extends only to the original purchaser and does not
include labor or the payment of any labor charges or incidental or consequential expenses.

The warranty herein is the sole warranty provided in connection with Duplo's products, and no other
warranty expressed or implied is provided and specifically disclaims any warranty of merchantability for a particular purpose.

2-YEAR WARRANTY
 DC-10/60, DC-10/60 Pro, DBM-400, DBM-400T, DBM-400STR, DBM-400 S/S, DB10, DB10TR, DR14, DC-10000S, DC-8000S, DC-6000S, Esper, DC-48TW, DBM-250, DBM-250T, DBM-300, DBM-500, DBM-500T, SCC, 2KT, DPB-500, DPB-500 PUR, DSF-5000, DBM-350, DBM-350T

Duplo warrants its products, when shipped in new condition and in its original packaging, against defectsin material and workmanship. The warranty is effective from the date of dealer invoice or from the date the machine is installed at the user’s location provided the warranty card is returned to Duplo’s corporate office within 30 days of purchase.

  • 2 years on all mechanical and electrical parts (excluding pumps and stitcher heads)
  • Pump - 1 year on mechanical & electrical parts only.
  • Nordson PUR ( DuraPail & EP-48 Head ) – 1 year on mechanical & electrical parts only.
  • 90 days on stitch head parts (Not the complete stitch head unit, parts only )
  • All consumable parts are excluded (such as feed rubber rollers, slitters, blades, conveyor belts> and all other parts made of rubber or plastic, etc.)
  • Product(s) operation hours should be single shift: 8 hours, 5 days a week

Duplo's obligation under this warranty is expressly limited to the repair or replacement (at Duplo's
election), of any defective part, provided there was no abuse, accident or neglect, which are brought to
Duplo's attention by written notice and which are proved to be defective upon inspection by Duplo. All
parts are shipped FOB Santa Ana, CA. Duplo's liability shall be limited to the stated selling price of such parts from Duplo to the dealer and returned to Duplo, freight prepaid.

Duplo should not be responsible for incidental or consequential damages such as loss of work time,
materials, and user inconvenience. This warranty extends only to the original purchaser and does not
include labor or the payment of any labor charges or incidental or consequential expenses.

The warranty herein is the sole warranty provided in connection with Duplo's products, and no other
warranty expressed or implied is provided and specifically disclaims any warranty of merchantability for a particular purpose.

1-YEAR WARRANTY
 MR-500 / 720 Perfect Binder, Quadrimax Perfect Binder, Ultra 145A/205A UV Coater, SF205, ASM500
Duplo warrants its products, when shipped in new condition and in its original packaging, against defects in material and workmanship. The warranty is effective from the date of dealer invoice or from the date the machine is installed at the user’s location provided the warranty card is returned to Duplo’s corporate office within 30 days of purchase.

  • 1 year on all electrical and mechanical parts
  • All consumable parts are excluded (such as feed rubber rollers, slitters, blades, conveyor belts and all other parts made of rubber or plastic, etc.)
  • Product(s) operation hours should be single shift: 8 hours, 5 days a week

Duplo's obligation under this warranty is expressly limited to the repair or replacement (at Duplo's
election), of any defective part, provided there was no abuse, accident or neglect, which are brought to
Duplo's attention by written notice and which are proved to be defective upon inspection by Duplo. All
parts are shipped FOB Santa Ana, CA. Duplo's liability shall be limited to the stated selling price of such parts from Duplo to the dealer and returned to Duplo, freight prepaid.

Duplo should not be responsible for incidental or consequential damages such as loss of work time,
materials, and user inconvenience. This warranty extends only to the original purchaser and does not
include labor or the payment of any labor charges or incidental or consequential expenses.

The warranty herein is the sole warranty provided in connection with Duplo's products, and no other
warranty expressed or implied is provided and specifically disclaims any warranty of merchantability for a particular purpose.

3-YEAR WARRANTY (486, 490, 490P, 660, and 660P Cutters)

Duplo warrants its products, when shipped in new condition and in its original packaging, against defects in material and workmanship. The warranty is effective from the date of dealer invoice or from the date the machine is installed at the user’s location provided the warranty card is returned to Duplo’s corporate office within 30 days of purchase.

  • 3 years limited warranty on electrical, mechanical and hydraulic parts.
  • All consumable parts are excluded (such as blades, cutting sticks and broken gears and shafts due to dull blades).
  • Product(s) operation hours should be single shift: 8 hours, 5 days a week.

Duplo's obligation under this warranty is expressly limited to the repair or replacement (at Duplo's
election), of any defective part, provided there was no abuse, accident or neglect, which are brought to
Duplo's attention by written notice and which are proved to be defective upon inspection by Duplo. All
parts are shipped FOB Santa Ana, CA. Duplo's liability shall be limited to the stated selling price of such parts from Duplo to the dealer and returned to Duplo, freight prepaid.

Duplo should not be responsible for incidental or consequential damages such as loss of work time,
materials, and user inconvenience. This warranty extends only to the original purchaser and does not
include labor or the payment of any labor charges or incidental or consequential expenses.

The warranty herein is the sole warranty provided in connection with Duplo's products, and no other
warranty expressed or implied is provided and specifically disclaims any warranty of merchantability for a particular purpose.

Warranty Card
In order to ensure the customers’ machine(s) are covered for the full warranty period, the warranty card
and quality control sheet must be returned to Duplo’s corporate office within thirty (30) days of purchase.

It is the dealer’s responsibility, at the time of installation, to assist the customer with filling out the warranty card and quality control sheet. The following information must be provided on the warranty card.

A. Name and full address of customer
B. Date product was installed
C. Serial number of product(s)
D. Quality control sheet (Digital Duplicators only)

Dealer covers labor under warranty. Duplo U.S.A. Corporation does not cover labor under warranty,
except in cases where the dealer elects to ship the equipment to Duplo U.S.A. Corporation for repair.
Should the dealer elect to ship the equipment to Duplo U.S.A. Corporation for repair, the dealer will be
responsible for the shipping costs.

Duplo U.S.A. Corporation will cover the expense of regular ground delivery for warranty parts. Should the dealer request special delivery, the dealer will be responsible for the cost difference between regular
ground and the special delivery service. (This applies to US dealers only).