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"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Rotatrim Product Warranty

We are completely confident that once you receive your Rotatrim product you will be delighted with its quality and performance. If in the unlikely event that there is an issue with your machine, then we will do all we can to ensure that it is resolved as quickly and efficiently as possible.

All Rotatrim products come complete with a manufacturer's guarantee against faulty parts or workmanship. The length of the guarantee is dependent on the product type and is detailed below:

Products Qualifying for 5 Year Guarantee

  • MonoRail "MR" Series
  • Professional "M" Series (also known as MasterCut II)
  • DigiTech+ "DT" Series
  • Technical "T" Series
  • FoamTech "FT" Series

Products Qualifying for 12 Month Guarantee

  • PowerTech "PT" Series

In the unlikely event that there is an issue with your machine as a result of original parts or faulty workmanship, then the machine will be repaired or in some cases exchanged, at no charge. This Guarantee is intended to cover any faulty parts or workmanship on the part of Rotatrim and unfortunately does not cover, damage through misuse or general wear and tear.

In the first instance please take a look at our Service & Repairs page to find out where to send your product. You are also welcome to contact Rotatrim should you have a specific issue to discuss or require guidance and we shall do our best to assist.

Rotatrim Limited
8 Caxton Park, Caxton Road
Elms Trading Estate
Bedford, MK44 3BJ
United Kingdom

T: +44 1234 224545
F: +44 1234 224550