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Heartfelt Thanks...

"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Online Payment System
Verified Service Disabled Veteran Owned Small Business
Return/Exchange Request
PLEASE CONTACT US VIA EMAIL. As of late 2019, we are having issues receiving submitted tickets that have still not been resolved.

Return / Exchange Request
We want you to be completely satisfied with any purchase that you make on an Factory Express * website. We know how frustrating it can be when the product that you ordered arrives damaged or just isn’t what you expected. If you would like to exchange or return a product please take a couple of minutes to review our complete return policy.
To make a return or exchange you must submit an official request. If we authorize the request, we will provide you with a Return Merchandise Authorization (RMA) number as well as packing and shipping instructions. Please do not return any merchandise without a company issued RMA number.
Please complete the form below to submit your request.
Please list as much information as possible.
* Indicates required fields

Do you have the original box and packaging?*Return Policy
Is this return request within 14 days of receipt of your product?*Return Policy
First Name *:
Last Name *:
Company Name:
(if applicable)
Email *:
Confirm Email *:
State *:
Zip Code *:
Daytime Phone Number *:
Equipment Model Name & Number:
Equipment Serial Number:
Order Number:
Sales Representative:
Do you need assistance with the operation or setup of your product? Please add help desired to the comments box below.:

Reason for Return:
If your product was damaged or defective, would you like...

If equipment is damaged or defective, please explain below. Comments or Questions*:

Please Note: Submittal of this form does not constitute or take the place of receiving an Factory Express issued RMA number. We will not accept returned merchandise without an Factory Express issued RMA number. Please use issued RMA number. Please review our complete return policy for more information.
Please enter the following code into the box provided*: