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Heartfelt Thanks...

"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Online Payment System
Verified Service Disabled Veteran Owned Small Business
Return/Exchange Request
PLEASE CONTACT US VIA EMAIL. As of late 2019, we are having issues receiving submitted tickets that have still not been resolved.

Return / Exchange Request
We want you to be completely satisfied with any purchase that you make on an Factory Express * website. We know how frustrating it can be when the product that you ordered arrives damaged or just isn’t what you expected. If you would like to exchange or return a product please take a couple of minutes to review our complete return policy.
To make a return or exchange you must submit an official request. If we authorize the request, we will provide you with a Return Merchandise Authorization (RMA) number as well as packing and shipping instructions. Please do not return any merchandise without a company issued RMA number.

Please email rather than using the online form due to a current issue receiving form submissions!