Shipping Information & Options

Processing Time

Your order will be processed when we receive payment confirmation (see terms information under the Payment heading below). Credit card payments usually process within 24 hours. This time frame will increase if we are unable to obtain an approval code from your card issuer or we need additional information.

Total Delivery Time

Once we receive payment confirmation, it will take between 1-3 business days for our warehouse to process your order and transport it to the carrier.

Standard delivery will take between 3-10 business days to arrive. For our customers that need their merchandise quicker we offer expedited shipping options. Expedited shipping requests for same day processing may have varying cut off times depending on where the merchandise is warehoused.

We ship backordered items as soon as they are available. Your order may be split into multiple shipments, which will allow us to fill your order as quickly as possible.

Shipping Methods

UPS or FEDEX usually ship items that weigh less than 100 lbs., unless otherwise specified.

Items that weigh over 100 lbs, or those that require special handling, are shipped via truck.

Freight Shipping Options

Dock to Dock: LTL carrier will deliver to a business with a dock that has appropriate dock plates. Customer is responsible for moving product to desired location, unpacking, and removal of pallet and packaging material.

Lift Gate: LTL carrier will deliver from one destination to another. A liftgate is used to remove the product from the truck and place it on the ground. Customer is responsible for moving product to desired location, unpacking, and removal of pallet and packaging material.

Truck to Ground with Inside Placement: LTL carrier will deliver and unload to curbside by liftgate or man lift and deliver to inside location just over the threshold. Carrier will NOT deliver to a room of choice, go upstairs, unpack, or remove pallet and packaging material.

Full Service White Glove (Available for Safes): Full service LTL carrier will unload product by liftgate, move safe inside to a designated room, and unpack. Service may include up to two (2) flights of stairs with up to ten (10) steps per flight. The carrier will NOT remove doors, railings, furniture, or make any movements which could cause damage to the product or property.

The transportation company may assess additional charges for services that extend beyond delivery of the equipment to the destination. For example, an additional charge for a residential delivery, inside delivery, or a limited access delivery may be charged by the freight company.

Shipping Costs

Factory Express' online shopping cart was designed to provide you with accurate shipping costs at the time you place your order. However, shipping costs may vary, especially for equipment that needs to be delivered by truck.

If the charges given to you on our online shopping cart are different than the actual shipping cost then a Factory Express customer service representative will contact you with the accurate shipping cost prior to processing your order.

Free Shipping

At our discretion, we may offer free freight on one or more of the products that are on sale. Free freight is based on the ground shipping schedules/rates offered by UPS or FedEx and is valid only in the Continental US.

We will be happy to expedite the shipping on our products or ship them outside of the Continental US; however, additional shipping charges will be applied to your order.

International Orders

Factory Express can ship your purchase to almost any address in the world! Different costs and regulations may apply when your purchase is being shipped outside of the Continental US. Your customer service representative will do their best to provide you with accurate shipping costs; however, the transportation company may charge additional custom or brokerage fees. Your customer service representative will provide you with an estimated cost of shipping. The total actual cost depends on brokerage or custom fees charged by the shipping company at the time of delivery. Factory Express is not responsible for any additional charges originated by the transportation company.

At the present time, we only process orders shipped within the United States and Canada (including territories) through our online shopping cart. If you wish to place an international order for products to be delivered outside the US or Canada you must contact one of our customer service representatives at 1-505-247-3232, or email us at poconfirm@factory-express.com.

Payment

All payments are required to be in US Currency. If you reside outside the US, we may require you to remit payment by guaranteed funds, such as Western Union®, Money Gram® or wire transfer.

Factory Express accepts all major US credit cards.

Money orders, cashier checks, and personal checks will take about 14 business days to clear the bank. They must be written for the exact sales order amount, including shipping costs.

Purchase orders will only be accepted from approved customers.

Sales Tax

New Mexico State sales tax is assessed at the current rate and added to all invoices with products that are being shipped to a New Mexico address. Customers in other states are advised to check with the appropriate state agency to determine their sales tax liability and payment.

Terms

Factory Express offers open accounts with Net 30 Day terms, subject to credit approval. All amounts are due within 30 days, or a 2% late fee per month (or $5.00 minimum) will be assessed on outstanding balances each month. Accounts that are past due 60 days or over, face the loss of credit with Factory Express. Please contact one of our customer service representatives to discuss terms or if you have any questions. Our customers agree to the terms and policies as stated with the submission of a purchase order.

Leasing

Financing options advertised on any Factory Express e-commerce site, such as equipment leases, are available through a 3rd party provider. Factory Express does not have a legal partnership with these featured companies and they are solely responsible for their own obligations to you. If you desire to obtain financing through a leasing company, you are under no obligation to use the leasing company featured on shop.factory-express.com; however, other leasing companies will be subject to approval by Factory Express.
Monthly lease payments calculated on www.factory-express.com are only approximations and are not guaranteed. Eligibility, rates, and payments for leasing options are not determined by Factory Express; therefore, Factory Express cannot, in any way, be held responsible for the credit decisions made by a 3rd party leasing company. Factory Express reserves the right to determine which, if any, equipment offered on the Factory Express website can be financed through a 3rd party leasing company. An "All Sales are Final" policy will apply to all equipment financed through a 3rd party leasing company.