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"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Verified Service Disabled Veteran Owned Small Business

Factory Express
Business Machine & Supply Solutions Direct

Founded in 1995 in Rio Rancho, NM, Factory Express Inc. has been in business for over 17 years providing office products, office equipment, and supplies to local customers in New Mexico as well as both national and international customers. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Factory Express has helped more than 60,000 businesses, government entities, military installations, and Fortune 500 companies with meeting their office equipment, data destruction, and business machine requirements. We have held a Better Business Bureau A+ rating for over 12 years.

How do we keep our prices so low?

We buy our office equipment directly from the manufacturer, cutting out the costly middle man. If you find a lower published price, let us know. We will make every effort to meet or beat it!

Your satisfaction goes way beyond the best price. We're here for you before, during and after the sale. Our office equipment is backed by some of the most comprehensive manufacturer warranties in the industry. Plus, we have experienced service technicians on staff just in case you need some extra help.

Direct relationship with our Manufacturers

Factory Express has developed relationships with more than 200 industry-leading manufacturers and vendors by offering customers a large selection of high quality products and features that can provide the best solutions to their requirements at guaranteed low prices. Our direct relationships provide us with quick access to products, the capacity to incorporate new manufacturers, and a large variety of products. Our manufacturers include 3M, Fellowes, Security Engineered Machinery, Dahle, GBC, and MBM, among many others.

Factory Express has been recognized as a top dealer through high-quality customer service and superior sales performance. We have received GBC’s Dealer of the Year award five times and, in March of 2012, received the 2011 Dealer Recognition award from Dahle North America.

Factory Express and Government Agencies

Factory Express has good business relationships with numerous government agencies. During the years, we have provided office products, supplies, and high security paper shredders to US agencies worldwide such as the US Navy, US Marines, and the US Army, as well as government branches at the national, state, county, and city level. Additionally, we have provided products to law enforcement agencies such as the CIA, NSA, DHS, and NASA. At the state level, we have delivered products and provided machine service to State agencies such as the New Mexico Department of Health, New Mexico Department of Transportation, New Mexico Courts, and New Mexico print facilities, among others.

In 2009, we were awarded 2 contracts with Sandia National Laboratories for print shops, supplies and service. We also hold a contract with the Air Force Research Laboratories at Kirtland Air Force Base (AFB) for high security shredder machines and service. At the same AFB location, we hold a contract with Chugach Management Services for providing office supplies and equipment.

Since 2000, we have been listed as an authorized vendor of paper shredders for the State of New Mexico, and we provide printing equipment and service to its Purchasing Division. We hold a sales and service contract for printing supplies with Los Alamos Laboratory print facility. In 2011, we were awarded a GSA Schedule 75 contract for office machines and supplies (Contract # GS-02F-0227X) for our line of Kobra shredders and supplies, one of our quality brands of high security shredding and energy-saving machines.

Factory Express and the Private Sector

We have also developed strong relationships with the private sector; we have provided office supplies and equipment to major companies such as 3M, Honeywell, Intel, BASF, and many others. In 2007, we got a 3 million paper shredder rollout schedule with the entire Wal-Mart store division to provide 3,000 GBC 6550X shredders to different store locations nationwide. Moreover, since 2005, we have been the primary vendor to all 4000 UPS stores nationwide providing office and printing supplies, paper, and equipment. See our list of customers here.

Since 2001, our e-commerce website has become part of our core business model for selling products at discounted prices and reaching the national market. By 2006, we had become one of the fastest-growing e-commerce distributors of business machines and supplies. Therefore, we have acquired a proven customer service schema enriched over our years of experience selling office products and supplies. Today, we offer over 45,000 products on our e-commerce website, and we continue to update our products to bring you the best fit for your business needs.


Street/Shipping Address:
Factory Express
3505 Constitution Ave. NE
Albuquerque, NM 87106

Mailing Address:
Factory Express
PO Box 25584
Albuquerque, NM 87125-5584

Telephone:
505-247-3232 (from New Mexico or outside the U.S.)

Toll Free:
800-399-2564

Fax:
505-891-4641

E-Mail:
info@factory-express.com

Web Site:
http://shop.factory-express.com

Hours:
Monday Friday, 8:00 am to 4:30 pm (MST)