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"I would like convey my heartfelt thanks to Molly in your customer service department. She guided me through a process that I have absolutely no knowledge of."...

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Verified Service Disabled Veteran Owned Small Business
Factory Express Privacy Policy

Factory Express Privacy Policy
Factory Express has created this privacy statement in order to demonstrate our firm commitment to privacy issues. Our sites have strict security measures in place to protect the loss, misuse, and alteration of the information under our control. All information is stored on secure servers and stringent policies govern the use and handling of such information. The following discloses the information gathering and dissemination practices for all Factory Express owned web sites.
Factory Express values the privacy of all site visitors and customers and does not provide individually identifiable information to third parties without your explicit permission. When you use services provided by a third party, your information, with your express consent, may be passed to the third party provider and their use of your information is subject to their applicable privacy policies.
If a customer chooses to provide personally identifiable information to Factory Express by making a purchase, faxing information, requesting additional information through email or telephone, or communicating directly with Factory Express this information remains secure and will not be used for anything other than the purpose for which it was obtained.
Factory Express may, at times, use customer email contact information to send the user information about our company and/or products. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We do not share, rent, sell or otherwise distribute customer information with other persons, companies, affiliates or organizations.
To process an order made on our secure shopping cart, we require information such as your name, billing address, phone number, email address, shipping address and credit card information. For your safety this information is gathered on pages secured by 128-bit encryption, ensuring that your transaction cannot be viewed, intercepted or altered by unauthorized parties.
Factory Express may also collect your computer's IP address. We may use your IP address to help diagnose problems with our server, administer and market our Web site, and track fraudulent credit card transactions. Your IP address is used to help identify you and your shopping cart and may be used to gather broad demographic information.
No personal information about you (i.e., your name, email address, etc.) is gathered or collected from your IP address. This site may at times contain links to sites not owned by Factory Express. Factory Express is not responsible for the privacy practices or the content of such Web sites. This site has strict security measures in place to protect the loss, misuse, and alteration of the information under our control. All information is stored on secure servers and stringent policies govern the use and handling of such information.
Use of Cookies
Factory Express may use “cookies” throughout this website. Cookies are small text files that are automatically stored on your computer when visiting our website. Most browsers allow the use of cookies; however you can change your privacy settings on your computer to turn off all use of cookies. Turning off cookies will not affect the use of this site. Factory Express uses cookies only to obtain tracking information of visitors that will help us improve the user’s experience on our website. Our cookies do not access your name, address, or any other personal information.
Choice/Opt-Out
Factory Express gives users the option to restrict future communication and/or services by removing their contact information from our promotions database. You may send email to:
info@factory-express.com
If you have any questions about this privacy statement or the practices of this site, you may contact:
Factory Express
3505 Constitution Ave. NE
Albuquerque, NM 87106
(800) 399-2564 - Toll Free
505-247-3232 - New Mexico or Outside the USA